What to Save When an OOTDBuy Parcel Arrives Damaged

Keep the evidence from the parcel you received

Save the outer carton, packing material and shipping label while the issue is being reviewed. Take clear photos of the label, the outside of the box, the cushioning, and the affected item. UPS’s claim documentation gives examples of the package and item views it may need. Follow the instructions for the actual carrier on your order.

• Match the parcel number and tracking number to the order lines assigned to that box.
• For a missing item, list the expected and received quantities. Check whether another parcel contains the missing order line.
• Save the receipt or order confirmation showing the item and its price.

Ask who needs to file the claim

Send OOTDBuy a short timeline with the delivery date, affected order lines, and photos. Ask which documents are required, who can file for your route, and the deadline. For example, “parcel A listed two hoodies but I received one” gives support a specific packing record to review. Share labels and receipts through the official support channel since they can contain personal details.