Return or Exchange an Item After OOTDBuy Warehouse QC

Act while the item is still in the warehouse

Warehouse QC photos are your last clear chance to catch a wrong size, wrong color, or visible defect before international shipping. If the photos do not match the option you paid for, contact OOTDBuy with the order number, the option you selected, and the photo that shows the problem. Ask what return or exchange options apply to that seller and what deadlines or fees apply.

Do not submit the item for parcel packing until that question is answered. Once goods are taped into an international carton, undoing a seller return is usually harder and more expensive than handling it in the warehouse.

• Compare size tags, color, and visible defects with your order line.
• Send the order number and the specific QC photo to support.
• Ask for return or exchange terms, fees, and the decision deadline.

Know what a return can and cannot fix

A return or exchange can address a mismatch or damage visible in photos. It cannot guarantee a future restock of the same batch, and fit preferences that need a try-on still depend on the seller’s size chart. If the seller will not accept a return, ask whether OOTDBuy can still help with a local disposal or other listed option, then decide whether shipping the item is still worth it.

For the photo checklist itself, use the QC guide. Use this article when you already see a problem and need the next operational step.