Before international shipping
OOTDBuy QC Photo Guide
Use photos on RepFind to compare a listing before ordering. When your OOTDBuy order has warehouse inspection photos, use them to check the item you are about to ship.
What to check in warehouse photos
- Match the order first. Compare the size label, color option, item count, and any included pieces with your order record.
- Sneakers. Look for clear views of both shoes, the soles, and the size labels. Check for visible marks, tears, or mismatched pieces.
- Clothing. Look at the front, back, and size tag. Check the seams, closures, and visible fabric for holes or stains.
A photo can show the label and visible condition. Fit, exact color, and fabric feel may still be uncertain. If fit matters, check the sizing and measurement guide.
What to ask for when a photo is missing
Ask about the detail that would change your decision. If a label is blurry, request a close-up of the tag. If you need to verify a hoodie’s chest width, ask whether a flat measurement photo with both ends of the tape visible is available. Check whether the service has a fee before requesting it.
What to do if the item looks wrong
Contact OOTDBuy before submitting the item for international shipping. Include the order number, the option you selected, and the photo showing the issue. Ask what options apply to that order and confirm any deadlines and costs in the official OOTDBuy Help Center.