Delivery and support

An OOTDBuy Delivery Text Asks for a Fee. How to Check It

Verify an unexpected payment request independently before entering your address, card details, or order information.

Open tracking from a channel you already trust

An unexpected redelivery, postage, or address-update message can be a phishing attempt. The US Federal Trade Commission advises people to avoid the link in an unexpected delivery text and check the shipment through the retailer’s site or a known tracking channel instead.

Open your OOTDBuy parcel record, copy its tracking number, and look it up through the named carrier’s official site or app. If a charge appears there, check that the tracking number and parcel match. If it appears only in the text, ask the carrier through independently verified contact details before paying.

If you already entered payment details

Contact your card issuer through its official app or the phone number on the card. Explain what information you entered and ask how to secure the account and review recent transactions. Use the appropriate local reporting channel if you need to report the message.

Related OOTDBuy Spreadsheet guides

  • FTC guidance on fake package delivery messages