Delivery and support

OOTDBuy Tracking Says Label Created. What Comes Next?

Tell a shipping label apart from the first carrier scan and ask for the right information at the handoff.

Look for the first possession scan

On UPS, Label Created means the sender sent shipment details electronically. UPS updates the status once it has the parcel moving through its network. Other carriers can use different status labels, so read the status on the official tracking page for the carrier named in your parcel record.

If a route changes carriers, identify which tracking number belongs to which leg. Write down the carrier name, the tracking number, and the latest dated scan before asking support. For a parcel transferred to a local operator, check whether the original carrier provides a last-mile reference.

Ask a question tied to the latest event

When the only event is label creation, ask the sender whether there is a pickup confirmation and when the carrier should receive the parcel. If there is a dated in-network scan, send that event and ask about the next leg. Use the current route’s service window and the carrier’s instructions to decide when to follow up.

Related OOTDBuy Spreadsheet guides

  • UPS’s official tracking status definitions