What Records to Keep for OOTDBuy Customs Questions

Keep an itemized record for each parcel

Save the itemized order, proof of payment, packing list if available, and parcel tracking number. Keep the currency and amount shown on the actual order record. If you ship items in two boxes, record which items are in each box so you can answer a request about the right shipment.

For example, if a carrier asks for the value of a jacket in parcel A, match the tracking number to that box and find the item line on the invoice. Send the documents requested through the verified carrier channel. US CBP guidance discusses the price actually paid for a commercial invoice. The UK, Canada and Australia publish separate guidance for their postal or courier processes.

Check the destination’s official instructions

Use the authority for the country where the parcel will be delivered. Start with the relevant postal or courier guidance below, then check what the notice asks for and who issued it. If a document and a charge appear to refer to different parcels, ask the carrier to confirm the tracking number before responding.